Terms of sale

1. Scope and definitions

These Terms apply when a consumer buys OH MAN products through ohmanhealth.com or ohman.health (the Shop). They also explain the rules for automatically renewing subscriptions offered in the Shop.

In these Terms, we, us, and our mean Vertex, UAB. You means the person placing the order for personal use. A Subscription is an order that renews automatically at the price and interval disclosed before payment until it is cancelled.

The product page, checkout summary, order confirmation, Refund Policy, Subscription Cancellation Policy, and Privacy Policy form part of the agreement where they apply. Mandatory consumer law takes priority if it gives you stronger rights.

2. Who you are buying from

Vertex, UAB
Company code 120320756 · VAT LT203207515
Liepų g. 83, LT-92195 Klaipėda, Lithuania

Contact: [email protected]

Vertex, UAB is the seller and the food-business operator responsible for the product offered in the Shop. The registered address is not a return warehouse. Do not send a return there. We provide the correct return address and instructions after you contact us about an accepted return.

3. Who may order

You must be at least 18 years old and legally able to enter a contract. Orders are for personal use. We may refuse quantities that reasonably appear intended for unauthorised commercial resale or misuse of an offer. You must provide accurate contact, billing, and delivery information and tell us promptly if you discover an error.

4. What we sell

OH MAN products are food supplements, not medicines. They are not intended to diagnose, treat, cure, or prevent disease. Follow the label. Ask a doctor or pharmacist before use if you take medicines, have a medical condition, or use other supplements.

The product page and checkout show the main characteristics, pack size, quantity, ingredients, directions, price, and subscription status before payment. The supplied label is the authority for composition and directions. Contact us before use if the delivered product materially differs from what you ordered.

5. Ordering and contract formation

The Shop lets you review and correct your order before payment. Placing an order is your offer to buy on the terms shown at checkout. A contract is formed when we send an order confirmation accepting the order.

Payment authorisation or an automated checkout message does not by itself mean we have accepted an order if we later identify unavailability, payment failure, an obvious pricing error, suspected fraud, or an address we cannot serve. If we cannot accept an order after taking payment, we cancel it and return the affected amount to the original payment method.

6. Prices, VAT, payment, and errors

Prices are shown in the currency selected for your market and include VAT unless checkout clearly states otherwise. Delivery and other mandatory charges appear before payment. Available payment methods are shown at checkout. Payment-card details are processed by the payment provider; we do not store full card numbers.

We may correct an obvious price, description, or technical error before accepting an order. We will not charge a different amount for an accepted order without your agreement or another lawful basis. Your bank may apply separate currency-conversion or account charges.

7. Discounts, promotions, and gifts

A promotion may have eligibility, territory, product, quantity, expiry, or one-use conditions disclosed with the offer. Unless the offer expressly permits it, promotions cannot be combined. We may reject promotion misuse or a technical error without limiting mandatory consumer rights.

The checkout total is the amount charged. A refund for a discounted item is based on the amount actually paid. A first-order discount does not reduce a later renewal price unless checkout expressly says it does. The Refund Policy explains the treatment of free gifts.

8. Subscriptions and automatic renewal

The Shop may offer 30-day and 90-day subscription routines. Availability can vary by country and launch phase. Before payment, checkout shows the amount charged today, normal renewal amount, renewal interval, automatic-renewal status, and cancellation method.

By completing subscription checkout, you authorise us and our payment provider to charge the payment method for the first order and each renewal at the amount and interval shown before payment.

Cancel future renewal through your OH MAN account or email [email protected] from the email used to order. Cancellation is scheduled for the end of the current paid period. If completed before the next charge, we do not take that charge or ship that renewal. Cancellation is not a refund of a paid or shipped order.

If renewal payment fails, we may retry it under the disclosed billing settings, ask you to update the payment method, or pause or end the subscription. We do not ship a renewal unless payment is confirmed.

We do not change the price of an accepted order. Before an increased renewal price or another material adverse subscription change takes effect, we notify you on a durable medium in sufficient time to cancel before the affected charge.

9. Delivery

We accept orders only for countries, addresses, and delivery methods made available at checkout. The delivery charge and available estimate appear before payment. Dispatch and delivery dates are estimates unless we expressly agree a guaranteed date.

Risk passes to you when you, or a person you identify other than the carrier, receives the goods. If a parcel is late, marked delivered but missing, damaged, refused, or returned to sender, email us promptly with your order number. We investigate the carrier record before agreeing the appropriate remedy.

You are responsible for providing a complete and accurate address. Contact us immediately if it is wrong. We cannot promise to change an order after fulfilment starts, but we do not use this clause to avoid responsibility for our own mistake or a carrier we selected.

10. Statutory right of withdrawal

If you are an EU consumer, you usually have 14 days from delivery to withdraw from a distance purchase without giving a reason. Sealed food supplements that have been opened after delivery are not accepted under this withdrawal track where the health and hygiene exception applies.

Send any clear withdrawal statement to [email protected] before the deadline. You may use the model form in the Refund Policy, but it is not required. Send the accepted goods back without undue delay and no later than 14 days after telling us. You pay return postage unless we sent a wrong, damaged, or non-conforming item or failed to disclose that cost before purchase.

We reimburse the eligible goods and standard outbound delivery using the original payment method, unless you expressly agree otherwise. We may wait until we receive the goods or evidence of dispatch. No €7 fee applies to this statutory withdrawal.

11. Commercial 90-day first-order extra

The Refund Policy may provide an additional 90-day refund route for a first qualifying OH MAN order. It is separate from statutory withdrawal and does not promise a medical, hormone, laboratory, or other result.

Eligibility, unopened-extra-bottle requirements, gift treatment, return costs, refund calculation, and the €7 processing fee are governed by the Refund Policy displayed when you order. The €7 fee never applies to statutory withdrawal or to a wrong, damaged, missing, or otherwise non-conforming order.

12. Wrong, damaged, missing, or non-conforming goods

Email us promptly with your order number, a description, and reasonable supporting information such as photographs where relevant. If the order is wrong, damaged, missing, defective, not as described, or otherwise non-conforming, we provide the remedy required by applicable law. You are not charged required return costs or a €7 fee for our error. Nothing in these Terms limits mandatory legal guarantees or remedies.

13. Complaints and dispute resolution

Send a written complaint to [email protected] with your order number, what happened, and the remedy requested. We consider it free of charge and provide a reasoned written response within 14 days after receipt, or within any shorter mandatory period.

If we do not resolve a consumer dispute, you may apply to a competent alternative dispute-resolution body. In Lithuania, requests can be submitted to the State Consumer Rights Protection Authority (VVTAT), including through the Consumer Rights Information System (VTIS). See current VVTAT submission information. This does not limit your right to use another competent consumer body or court.

14. Website use and intellectual property

OH MAN names, website content, graphics, photographs, and design are protected by applicable intellectual-property law. You may use the Shop for personal shopping and information. You may not misuse the Shop, interfere with its security, commit fraud, impersonate another person, or use protected content commercially without permission. This does not restrict lawful quotation, consumer review, or another use that cannot lawfully be restricted.

15. Website and third-party services

We take reasonable care to operate the Shop but cannot promise uninterrupted access. We may suspend access for maintenance, security, legal, or operational reasons. Separate provider terms may apply when you independently use a linked payment or delivery service. We remain responsible for our obligations as seller.

16. Liability and mandatory rights

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, deliberate misconduct, a defective or unsafe product, or another responsibility that cannot legally be excluded or limited.

Subject to mandatory consumer law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a purchase made for personal use.

17. Changes and policy versions

The version in force when we accept an order applies to that order. We do not change an accepted order retroactively. We may update these Terms for future orders. For an active subscription, we notify you before a material adverse change affects a future renewal and allow you to cancel before the affected charge.

18. Governing law and jurisdiction

These Terms are governed by the law of the Republic of Lithuania, without taking away mandatory consumer protections of the country where you live. You may bring proceedings in Lithuania or another court available under mandatory consumer law.

19. Policy hierarchy and severability

The checkout summary and confirmation control the products, quantities, prices, and renewal interval accepted for an order. The Refund Policy controls return procedures and the commercial 90-day extra. These documents do not erase product descriptions, advertisements, or other legally binding statements. If one provision is invalid, the rest remains effective to the extent permitted by law.

20. Contact

Vertex, UAB
Company code 120320756 · VAT LT203207515
Liepų g. 83, LT-92195 Klaipėda, Lithuania

Contact: [email protected]