Refund and returns policy

Three return and refund tracks

• 14-day withdrawal for EU consumers: unopened sealed supplements where the health and hygiene exception applies. No €7 fee.
• 90-day first-order extra: a commercial extra on a qualifying first paid OH MAN order. The first bottle may have been used; additional bottles must remain unopened. A €7 processing fee applies unless we caused the error.
• Wrong, damaged, missing, or non-conforming: the remedy required by law. No €7 fee and no required return cost for our error.

Subscription cancellation is not a refund.

Who this policy is from

Vertex, UAB
Company code 120320756 · VAT LT203207515
Liepų g. 83, LT-92195 Klaipėda, Lithuania

Contact: [email protected]

The registered address is not a return warehouse. Do not send a return there. We provide the authorised return address and instructions after you contact us.

1. Statutory 14-day withdrawal

If you are an EU consumer, you usually have 14 days from delivery to withdraw without giving a reason. Under the health and hygiene exception applied by this policy, sealed food supplements must remain unopened.

Email [email protected] before the deadline, or use any online withdrawal function we make available. Any clear withdrawal statement is enough. The model form below is optional.

Send the unopened product back without undue delay and within 14 days after telling us. You pay return postage unless we sent a wrong, damaged, or non-conforming item or failed to disclose the return cost before purchase.

We reimburse the eligible product amount and standard outbound delivery to the original payment method without undue delay and no later than 14 days after your notice. We may wait until we receive the product or evidence of dispatch. No €7 fee applies.

2. Commercial 90-day first-order extra

This optional extra applies only when it was displayed with your offer before payment. It does not replace statutory rights and does not promise a hormone, laboratory, medical, or other result.

A first qualifying order is your first paid initial OH MAN product order placed directly through the Shop under an eligible offer. It may be an available 30-day or 90-day initial routine. It does not include a renewal, repeat order, later add-on, cancelled order, test order, or order already fully refunded under another track.

• Ask within 90 days after delivery.
• The first bottle may have been opened and used.
• Every additional physical bottle must be unopened and sealed.
• Return physical free gifts if requested. We deduct a disclosed gift value only where it was shown before payment and the law permits it.
• Start the request before sending anything and use the authorised return address and deadline in our instructions.
• You pay return postage unless we agree otherwise or the return is caused by our error.

Renewals and later orders are not covered. The €7 processing fee applies only to an approved 90-day-extra refund and is waived for our error. We refund the eligible first-order product amount actually paid, less the fee where applicable, to the original payment method. Optional express-delivery charges are not included. Typical processing is 10 business days after approval, plus your bank's time.

3. Wrong, damaged, missing, or non-conforming orders

Email us promptly with the order number, a description, and reasonable supporting information such as photographs where relevant. We provide the remedy required by applicable law and cover required return costs. No €7 fee applies.

4. How to start a return

1. Email [email protected] with the order email, order number, requested track, and remedy. For statutory withdrawal, any clear withdrawal statement is enough.
2. Wait for the authorised return address, instructions, and any label we offer.
3. Send accepted items and keep evidence of dispatch.
4. We receive and inspect the return where inspection is allowed.
5. We confirm the outcome and return an approved amount to the original payment method.

5. Subscriptions

Cancel through your OH MAN account or email us before the next charge. We will not take that charge or ship that renewal. We do not refund paid or shipped bottles merely because a subscription is cancelled. The three tracks above and mandatory law still apply.

6. Refund calculations

• Discounted products are refunded at the amount actually paid.
• Statutory withdrawal includes standard outbound delivery, but not a delivery upgrade above the standard option.
• The 90-day extra covers the eligible first-order product amount under its disclosed conditions, not an optional delivery upgrade.
• Remedies for our error include amounts and necessary return costs required by applicable law.

7. Optional model withdrawal form

Copy and email the following information to [email protected]. You do not have to use this form if your statement clearly says that you are withdrawing from the contract.

• Product and quantity
• Order date and delivery date
• Order number
• Your name and address
• Date of the withdrawal request

8. Contact

Vertex, UAB
Company code 120320756 · VAT LT203207515
Liepų g. 83, LT-92195 Klaipėda, Lithuania

Contact: [email protected]